Barb will process all orders within 48 hours. You will receive an automated email with tracking information once your order is confirmed, and again when your order ships. If you cannot find your tracking number, please contact us at hello@thebarbshop.com with your order number and we'll be happy to assist.

If you want to make any changes to your order, please email hello@thebarbshop.com and include your order number. 

Our promotional codes are not automatically applied to orders and must be manually entered during checkout in the “apply discount code” section. Please note that only one discount code can be used at a time. Unfortunately, we cannot make any modifications to an order once it has been placed.

Your gift card may be redeemed during the checkout process when you reach the final “payment method” page. Check the box next to the “using a gift card?” prompt and enter your gift card number without spaces to see the balance available. Enter the amount you wish to apply to your order and then complete your purchase.

If you are interested in a wholesale order, please email jesse@thebarbshop.com and we'll be happy to assist you!

Barb may ship orders via a variety of carriers, including USPS, FedEx, or UPS. If you have more specific questions or any issues with certain carriers, please send us an email at hello@thebarbshop.com.

Barb does not currently ship outside the U.S. but we look forward to serving our international Barbs very soon!

Don't LOVE it? We will issue you a full refund no questions asked even if the jar has been used.

If you for some reason haven't used the product, we will kindly ask that you return the unused product (as a small business, every jar counts)! At that point, we will provide the return label and issue a full refund.

To request a return or refund, please contact us at hello@thebarbshop.com with your order number. All refund requests must be made within 60 days of purchase to be accepted.

Unfortunately, we cannot process returns for any purchases that were not made directly from our website. We suggest following up with the vendor directly.

Yes, all Barb products are manufactured right here in the United States. Our manufacturer may source natural and other ingredients from around the world to ensure safety, quality, and performance.

Yes, all Barb products are cruelty-free. All of us at Barb are passionate about our furry friends and have never and don't allow any animal testing on our products.

Our Barb Soft Clay Pomade contains beeswax so it is not considered vegan.

Our products contain as many organic, natural, and naturally-derived ingredients as possible. We work with high-quality producers to formulate safe and effective products which will remain stable in the package and deliver high performance for your hair.

Yes. Consult your physician if you have any known allergies or specific concerns.

We follow Good Manufacturing (cGMP) standards for all manufacturing. All products are tested for stability and safety. Never tested on animals, always cruelty-free.

Our product has been tested to have a two-year shelf life.

Yes, our Barb Soft Clay Pomade is gluten-free.

Our products are paraben, SLS, and mineral oil free.

Our products are for external use only. If irritation occurs, stop use immediately. If irritation persists, contact your physician.

Yes, you can travel with your product. Barb products should not be left in extreme heat or cold. We recommend storing in a temperate, dry place.

You bet we do! Send us an email at jesse@thebarbshop.com to let us know you're interested and we'll follow up.

You can recycle all of the packaging in which your Barb products arrive. The glass jars and lids are also recyclable. Get creative--show us your Barb jar living its second life!